WEBSITE USE TERMS AND CONDITIONS
Revision Date: 25/05/2017
*Refund / Cancellation Policy
Your acceptance of these Policies:
These Terms and Conditions governs the manner in which the website is used by users (each, a 'User') of the website ('Site'). These Terms and Conditions apply to the Site and all products and services offered by ULYANA ASTER Pty Ltd.
By using this Site, you signify your acceptance of the above listed policies, details of which can be found below. If you do not agree to these policies, please do not use our Site.
Changes to Policies
ULYANA ASTER Pty Ltd has the discretion to update these policies at any time. When we do, we will update the revision date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we conduct our business. You acknowledge and agree that it is your responsibility to review these policies periodically and become aware of modifications. Your continued use of the Site following the posting of changes to these policies will be deemed your acceptance of those changes.
REFUND / CANCELLATION POLICY
We try our best to show all of our hair extension colours as accurately as possible on our website. We do understand that picking the right colour may not be easy when choosing from a computer screen, therefore we are happy to exchange your unopened ULYANA ASTER hair extensions set for a set of the right colour within 7 days from the day you receive your package.
ULYANA ASTER Pty Ltd do not offer product refunds for hair extensions once it has been worn or the security tie has been removed, unless the product is faulty. You can exchange your order within 7 days as long as it has NOT been worn or removed from its security ties at the top of the hair or from the main package. The packaging must not be defaced in any way or an exchange will not be issued. Due to hygienic and safety reasons we only exchange items that have not been opened. You must contact us first at (email@example.com) with the subject “Exchange” prior to shipping the package. Please note that exchanges for merchandise returned without contacting us will be denied.
We also do not offer product refunds for a ‘change of mind’ or cancellation on any purchase, only product exchange might be offered within 7 days of receiving it.
Please check your goods thoroughly
Returned goods will be replaced or a full credit, less shipping costs, will be applied against future purchases – NO REFUNDS WILL BE GIVEN
All products must be returned in original packaging without tampering or credit/exchange is forfeited without dispute.
Please select your products carefully. ULYANA ASTER Pty Ltd will not accept returns, exchange or provide credit if you, the customer purchases the incorrect product.
Refunds on faulty products will only be processed within 7 days of receiving the product and no more than that. If you would like to request a refund, please email and our customer service team will assist you with your request.
ULYANA ASTER Pty Ltd offers a flat rate standard shipping option to all customers. For all International and Australian orders we use Australia Post or DHL.
Your tracking number will be emailed to you.
ULYANA ASTER Pty Ltd aims to get all orders dispatched within 2-3 business days of you placing your order. ULYANA ASTER Pty Ltd do not ship orders on public holidays and/or weekends.
The general estimated shipping timeframes are as follows;
AUSTRALIA STANDARD: 3-10 business days
AUSTRALIA EXPRESS: 2-6 business days
INTERNATIONAL STANDARD: 10-15 business days to major metro areas
INTERNATIONAL EXPRESS: 4-8 business days to major metro areas
Refer to DHL estimated timeframes below.
**International Customers Please Read the Below**
You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them. ULYANA ASTER Pty Ltd. does not take responsibility for these extra charges.
Declaration of Value and Product Description:
ULYANA ASTER Pty Ltd chooses to email your invoice for the majority of shipping methods offered by ulyanaaster.com.
Your shipping address, phone number and email address:
Please make sure your shipping address, phone number and email are full and complete. The phone number or email may be used by the shipping company to contact you in case they have problems delivering your order. Ulyana Aster Pty Ltd is not responsible if you incorrectly enter your address on your order and will not be responsible for your parcel if it is incorrectly delivered because of this.
All shipments to the countries serviced by Emirates Post and their subsidiaries (UAE, Saudi Arabia, Oman and Qatar) will require a full P.O. box address to ensure a successful delivery, which is outlined by entering:
- The words ‘P.O. Box’ and the P.O. box number in Address Line 1 (Any additional information such as street name is also encouraged)
If any of these are missing, the item may be returned either when processing at any of our DHL terminals or by Emirates Post.
ULYANA ASTER Pty Ltd will not be liable for packages refused or held by customs for delivery. Ulyana Aster Pty Ltd does not take responsibility for any extra charged to the customer by customs/duty/VAT.
We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering.
Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned.
Please note, if your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your order as follows: You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges ULYANA ASTER Pty Ltd has incurred during shipping, such as warehousing fees, return postage fees, etc.
If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s). Refunds will not be issued until the returned packages are physically in our warehouse.
International Standard - DHL Estimated Timeframes: